Optimizing Luxury E-commerce -A Comprehensive Design Overhaul
The Webster
During my tenure, I took the lead in evaluating key touch points like homepages, PLPs, PDPs, and checkout, uncovering 10 usability issues that improved task success by 12%. I leveraged artificial intelligence to refine user flows, cutting task time by 7% and reducing cart abandonment by 5%. I also used AI to analyze competitive insights and identify UX gaps in luxury retail, resulting in a 10% boost in customer satisfaction. By collaborating across teams, we implemented user-focused solutions that drove a 6% increase in repeat visits, showcasing how thoughtful design can lead to measurable business outcomes.
Due to confidentiality agreements, I’m unableto share project details, but I'm happy to share more about my experience verbally in an interview.
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During my tenure, I took the lead in evaluating key touch points like homepages, PLPs, PDPs, and checkout, uncovering 10 usability issues that improved task success by 12%. I leveraged artificial intelligence to refine user flows, cutting task time by 7% and reducing cart abandonment by 5%. I also used AI to analyze competitive insights and identify UX gaps in luxury retail, resulting in a 10% boost in customer satisfaction. By collaborating across teams, we implemented user-focused solutions that drove a 6% increase in repeat visits, showcasing how thoughtful design can lead to measurable business outcomes.
Due to confidentiality agreements, I’m unableto share project details, but I'm happy to share more about my experience verbally in an interview.
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